CCS Technology Group: Blog

man providing customer service with CRM software

4 tips for successful customer relationship management

By Tech Pro Marketing | Dec 13, 2018

Keeping up with customer communications can be difficult with so many different communication options like email, telephone, text, and web-based chat available. Check out these 4 tips for successfully managing your customer relationships with CRM software.

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Productivity

5 ways to use technology to improve productivity

By Tech Pro Marketing | Oct 25, 2018

Productivity is a big buzzword in office culture, and for good reason. The more productive your staff is, the greater your overall efficiency and the lower your total expenses. Who doesn’t want to see their employees get the maximum work done in the least amount of time?

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CRM Solution

Which CRM solution is right for your organization?

By Tech Pro Marketing | Oct 10, 2018

Your CRM solution software empowers you to make smarter, more accurate decisions. On average, CRM solutions see a return on investment of $8.71 for every dollar that you invest. But despite the benefits of CRM software, it’s not always easy to choose the best solution for your organization.

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Microsoft Dynamics CRM Tips

4 Microsoft Dynamics CRM tips to help you become a superuser

By Tech Pro Marketing | Sep 27, 2018

If you’re like most Dynamics CRM users, you’ll want to get the most mileage out of the application, uncovering any hidden tips and tricks that’ll help you along the way. In this article, we’ll go over 4 Microsoft Dynamics CRM tips that’ll help you become more efficient.

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CRM System

3 different approaches to CRM systems

By Tech Pro Marketing | Aug 9, 2018

There are three different approaches to CRM systems. These include implementing a basic CRM System, a standalone CRM System or an integrated CRM. Each of these solutions offers your business different levels and types of customer relationship management.

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Business Intelligence

Real-world examples of business intelligence

By Tech Pro Marketing | Apr 19, 2018

One of the most important technologies in today’s business environment is business intelligence software. Here’s what you need to know about the basics of business intelligence and how some well-known companies have put it to work in their day-to-day operations.

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A CRM illustration.

4 ways a CRM helps you improve customer relationships

By Tech Pro Marketing | Mar 15, 2018

If you’re not using your CRM to build brand loyalty and enhance your customer service efforts, you’re missing out. A CRM has loads of features that can help you better serve your customers. Let’s explore our 4 favorite ways to use a CRM to improve your customer interactions.

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CRM Planning

Do you know the value of your CRM?

By Tech Pro Marketing | Oct 19, 2017

Sometimes there’s immeasurable value right under our noses, but we don’t see it. For many small business leaders, that’s true of their CRM solution. If you think of your CRM as little more than an elaborate database, you could be one of them.

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