As managed service providers (MSPs) develop more expertise to fit the specific needs of their clients, it’s often beneficial to offer advanced professional services to growing businesses. You can compare this to superheroes teaming up in the Justice League to save the world and take on nefarious criminals. Sure, Batman might be able to fight off a dozen assailants, but it’s a big bonus when Superman is there to round them up and fly them off to jail at the speed of sound.
Ideally, when choosing your managed service provider, you want to make sure they have experts on their team who can fill the following roles:
1. The Heart, Wonder Woman
One of the primary professional services you’ll encounter is physical installation. For this, you’ll want to look for an MSP with the physical resources and knowledge to properly set up your office network and system to fit the needs of your team and your customers.
Think of Wonder Woman. She’s a fierce warrior and easily capable of the physical work, but one of her greatest strengths is her compassion. She longs to understand and honor the human element. This is a quality that is super important when setting up a physical network. An MSP needs to know how the network will be used and how to apply the infrastructure to your specific business and organizational needs.
2. The Fortifier, Batman, Cyborg
Remember that time you snuck into the Batcave? Probably not. That’s because Bruce Wayne has built a veritable fortress with the best cybersecurity and physical security in the world to guard his secret identity and to protect his Bat-family.
Many MSPs will do the exact same for your business, by installing physical security components to work in collaboration with your cybersecurity solutions. Physical security options can include cameras, electronic access, and more – all designed to eliminate external and internal threats. Sometimes, this even requires educating employees and adjusting current behaviors. Especially when 55 percent of organizations have had a security incident or data breach due to a malicious or negligent employee. Even Robin needs a lesson or two about how not to blow things up in the armory.
3. The Mindreader, Martian Manhunter
The Martian Manhunter is the Justice League’s resident telepath. He knows the best path for people’s lives, because he excels at reading their hopes, dreams, and goals.
The best MSPs know what you need for your business, because they put in the time and effort to get to know your business and its operations. From a professional services standpoint, this means they are often able to create custom IT solutions for your business.
One of the hottest professional services right now is app development. Any leading MSP should be able to create a custom app for your business that will help streamline your particular workflow. In fact, app development is practically becoming mandatory for businesses who want to win customer loyalty. OuterBox reports that 40% of users will go to the competitor after a bad mobile experience.
4. The Speedster, Flash, Superman
When Lois Lane gets a craving for authentic Thai cuisine, Superman is off like a rocket to Bangkok. When some poor gal falls from a 45-story building, the Flash runs up the facade and catches her, depositing her safely on the rooftop garden.
Many MSPs provide the same level of on-call service. Make sure to always check your MSP’s hours of operation, service response standards and after-hours options. Some MSPs even offer a Batcave-like Network Operating Center (NOC), where your network can be monitored 24/7/365. This is the best way to make sure your network issues are solved in a flash.
5. The Backup, Green Arrow
In the world of IT solutions, it’s important to create redundancies. If the measures you have in place to keep your network running end up taking a beating, then you better make sure you have a backup plan.
In the Justice League, that means Batman might have to call in his pal Green Arrow, who happens to have a knack for hitting the bullseye when things go awry. In IT, that means that your MSP can help you target areas of data that need to be backed up more frequently, and create a disaster plan.