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Case Study – Healthcare – Skyway Behavioral Health
Start Up Requiring Robust Infrastructure – From Planning to Implementation
The 7 Irresistible Qualities of Cloud ERP
Learn why ERP tools are an critical component for many businesses.
Why a Business Continuity Plan is Essential
Learn why your company needs a business continuity plan.
Ransomware 101
If you’re looking for ways to stop ransomware dead in its tracks, the experts at CCS Technology are here to help.
How managed services make the difference
Learn more about the benefits of partnering with a managed services provider.
Cloud Services and the SMB Revolution
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Office 365 Migration Made Easy
Migrating over to Office 365 has never been easier with CCS Technology.
The Advantages of Working with I.T. Pros
Learn how working with a seasoned technology pro makes your work easier.
Closing Common Cybersecurity Holes
Learn several critical cybersecurity tips and tricks any SMB can use.
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Give Your Managed Services Provider This Information If You Want Them to Succeed
/in Blog, Managed Services /by lindsayAfter you’ve reviewed the benefits of managed services and completed a careful evaluation to choose the right managed services provider, you’ll want to take steps to make the transition to managed services successful. Gather information about the following topics and be prepared to discuss it in detail with the managed services provider:
Current IT Infrastructure
In order to support your IT effectively, the managed services provider needs to know every detail of the technology you use. They’ll want to see a detailed inventory and diagrams of your network, servers, and desktop systems. They also need to know about the operating systems and applications you use, including version numbers. Don’t forget to include the IT technology you don’t manage directly, including any cloud services and “bring your own device” mobile technology.
Current IT Processes
It’s likely the managed services provider will change the way IT services are performed, but to make changes easier, they’ll want to understand how your team handles things now. Have documentation about the current processes for monitoring, provisioning, and patching IT infrastructure, as well as your backup and disaster recovery processes.
Business Information
Providing the right technology solutions requires understanding business needs. Be ready to speak with your managed services provider about critical business processes, how your business is succeeding now, and the dreams and plans you have for future growth or new lines of business.
Priorities
Managed services providers need to know what your priorities are so they can make sure they focus their efforts on the things that matter to you most. Have details about where you’re experiencing the biggest problems and feeling the most pain. If you’ve identified weaknesses and security vulnerabilities, share that information, too.
Along with knowing the current problems that are your current priorities, let your managed services provider know about your future priorities, too. Share your plans for changes in technology, such as increased use of the cloud. Let the provider know if you anticipate an increase in demand, either from more employees using more online systems or from a larger customer base. If you expect to change core business processes or increase collaboration with outside partners, share those details, too. All of this information will help the managed services provider make better decisions about your infrastructure.
Key Contacts
Your managed services provider can’t succeed on their own. They’ll need information and support from your employees. Be sure you’ve identified a contact for day-to-day questions, as well as a more senior contact for periodic reviews to ensure you’re receiving the services and the quality you expected. It’s also a good idea to designate an employee for knowledge transfer from the provider, too.
Ready to get started with managed services? Find out how CCS Technology Group can help you meet your current IT needs and position you for future growth.
Additional Managed Services Resources
Whatever Your IT Problem, There’s a Managed Services Solution
How Managed Services Make the Difference
Overcome the Challenges of Hybrid IT With Managed Services
Why Acumatica Outpaced NetSuite on the Most Recent G2 Survey
/in Blog, ERP Software /by lindsayProspective buyers of ERP software often compare Acumatica cloud ERP with Oracle NetSuite. The two solutions are broadly comparable, but with some notable differences. In March of this year, a survey by G2 Crowd, the world’s leading business software review platform, revealed a preference for Acumatica when compared with NetSuite.
What Acumatica and NetSuite have in common
Acumatica and NetSuite have similar features in many function areas. Both solutions offer Software-as-a-Service (SaaS) options in the cloud. They both integrate Enterprise Resource Planning (ERP), Customer Resource Management (CRM), e-commerce and Business Intelligence (BI). They both enable mobility. Each has several dedicated industry packages, e.g. for manufacturing, distribution and so forth.
Differences between the solutions
What’s different between the two solutions? For one thing, regarding deployment, Acumatica gives its users a choice between on-premises, cloud and hybrid architectures. In contrast, NetSuite is only available in the cloud with a multi-tenant architecture.
Other distinctions include:
Understanding the G2 user satisfaction ratings
The G2 user satisfaction ratings reveal some telling comparisons between Acumatica and NetSuite, however. Acumatica outperformed NetSuite in several categories. Acumatica users found the solution easier to use (82% of Acumatica users rated the solution for “Ease of use” vs. 74% for NetSuite.) Acumatica is evidently an easier company to do business with. (84% of Acumatica users cited “Ease of Doing Business With” vs. 71% for NetSuite.)
Other categories where Acumatica found higher satisfaction among G2 reviewers include:
Asked “Is the product headed in the right direction,” 88% of Acumatica users agreed, versus 68% of NetSuite users. In terms of Return on Investment (ROI), 30% of Acumatica user predicted they would see ROI with 12 months. For NetSuite, the figure was 23%. The numbers were the same for customers expecting ROI with 13-24 months: 30% for Acumatica vs 23% for NetSuite. For the long term, 5% of Acumatica users felt ROI would come in more than 48 months vs. 11% for NetSuite.
Get the full report here.
The G2 findings are compelling. To figure out if Acumatica is right for your business, you’ll have to see for yourself. Learn more about comparing Acumatica vs. NetSuite. We can help. We have guided many clients in their decision about which ERP solution is the best for their particular business. Contact us to learn more.
What is ERP Software?
/in Blog, ERP Software /by lindsayWhat is ERP software? That’s easy. ERP stands for “Enterprise Resource Planning.” That’s what ERP does. But, what is enterprise resource planning, anyway? The software that bears this name has evolved so much since it was first invented that many people have lost track of what the term actually means.
In the 1970s, when ERP was new, it was super easy to explain what ERP did. Enterprises wanted software to help them plan for the resources they needed to operate. This was mostly in manufacturing contexts. If your company made cars or bulldozers, for instance, your ERP software (which ran on a mainframe computer) guided you in terms of how much steel, how many parts, and so forth to order—and when. The ERP software in those days helped with managing the supply chain. In some cases, they connected with General Ledger accounting software.
Modern ERP functionality
Today, this kind of nuts and bolts functionality is really just one element of ERP. Now, ERP software is a suite of tools that cover almost every area of business operations and finances. Most ERP solutions today are modular. You can buy modules that cover the following functions:
In addition, most modern ERP packages offer the option of adding modules for Customer Resource management (CRM) and human resource management (HR) as well as industry-specific editions. You can get ERP for the automotive industry, for food manufacturing, transportation, import/export and so forth.
ERP deployment
Deployment options have also proliferated for ERP. Originally, ERP, like most other software on the market, was only for on-premises installation. Today, you can continue to run ERP on premises if you wish. But, you can also get it on a Software-as-a-Service (SaaS) basis, where you host nothing and get the full software feature set through a browser. You can deploy ERP on a private cloud. You can arrange for hosting through a managed services provider (MSP). Or, you can run ERP on the public cloud. Both Amazon Web Services (AWS) and Microsoft Azure now offer sophisticated ERP options on demand.
ERP implementation
ERP has gotten more economical to purchase and a bit easier to install than it once was. The software still represents a commitment of time and resources, however. Given its centrality to running your business, this should make sense. It takes focus and attention to detail to get ERP right.
In some cases, an implementation partner can be helpful in selecting and setting up ERP. We can help in this regard. We work with Acumatica cloud ERP, for instance. We have extensive experience in working with clients in the important pre-implementation discovery and thought process. This work involves looking closely at business processes, structure and strategy to determine the best approach to ERP. It establishes which ERP modules are required initially and which can be purchased later, if at all. Then, we work in collaboration with your IT department and business stakeholders to implement ERP so it becomes the operational and financial core of your business.
Additional ERP Resources
5 Benefits of ERP for Accounting and Financial Management
Qualities to Look for in a Cloud ERP
How to Improve Efficiency with a New ERP Solution