The Covid-19 crisis is forcing many businesses to operate in a modified disaster recovery mode, with limited on-site staff. For businesses that rely on IT consulting or managed services, coping with this challenge will be easier due to services such as:
When managed services include remote support, you’re already prepared for COVID-19 or any other disaster that prevents normal operations at your data center. Managed services can ensure your virtual desktop infrastructure is capable of supporting the load and provide help to employees who need assistance accessing their applications remotely.
Coping with outages is tough at any time, worse when there’s chaos outside. The around-the-clock monitoring provided by managed services means problems are detected and correct before they impact end users. This is especially important when users are already stressed by the unfamiliar situation of remote work or reduced on-site staff
Experts on call
When teams lack technical expertise, they stumble through problem resolutions. Managed services mean you’ve already got experts assigned to keep your business running; you don’t have to scramble to find help in the middle of a crisis.
When in-house staff are unavailable, the service provider’s team provides a supplement, ensuring you’ve got adequate resources to perform key technology operations.
Backup and disaster recovery support
Managed services ensure your backup and recovery solution work properly. During the crisis, this is important for two reasons: 1) you may be relying on your disaster recovery strategy for day-to-day operations. 2) because of the existing staff disruptions, responding to any new disaster will be more difficult than usual.
Security when you’re most vulnerable
There’s been an increase in hacking efforts targeting remote workers. In addition, staffing limitations mean businesses are finding it harder to monitor networks and respond to potential intrusions. Managed services mean your systems are protected with all current patches, automated alerts ensure that potential threats are not missed, and security experts are prepared to respond to problems.
These benefits of managed services help protect businesses when they’re stressed during a crisis, and they also help companies function more smoothly during routine business operations as well. With managed services handling IT support, companies can remain confident of their capacity to operate no matter the situation in the world outside the office. Contact CCS Technology Group to learn more about the benefits of our managed services.