Distribution companies face many challenges in managing their inventories, supply chains and logistics activities in the wake of shifting demand, costs and other variables. Enterprise Resource Planning (ERP) software takes the place of legacy systems that don’t hold up in today’s interconnected, fast-paced market. It can capture customer, supplier and equipment data as well as provide full visibility into trends and processes. An ERP system can therefore improve distribution business management in the following ways:
Reduced Order Times
Manually processing sales orders can lead to human error and costly delays. ERP software automates sales order processing and the generation of shipping orders. It can eliminate delays while providing full control, from setting rules and credit limits to managing multiple warehouses and drop shipments. Reduced cycle time, from order placement to product delivery, can help a distribution company fulfill requests more efficiently. Ordering and invoicing are handled automatically within the system, without human intervention.
Improved Customer Satisfaction
Real-time visibility into inventory that is in-stock, in-transit and to be reordered helps improve delivery times and customer satisfaction. An ERP system can also track products returned for any reason. It can optimize quoting, acceptance, entry and fulfillment while minimizing inventory and costs. At the same time, process automation can help with customer retention as a business can provide faster service, accurate delivery and speedy resolution to any issues that arise during the order fulfillment process.
Knowing Your True Costs
An ERP system can help break down costs and profitability across a business or by warehouse, location or individual production line. All the information available is updated in real time. The power of real-time data allows for cost control across your supply and distribution chain. Whether your ERP system is priced per-user or per-function, the cost of implementation can be offset by savings enabled by optimized business processes and improved accuracy and efficiency.
Better Sales Management
Distribution ERP helps with sales management, as exemplified by features in Acumatica’s distribution ERP. It offers an integrated workflow that fully automates order processing across an entire business. Users can configure order status and rules for discounts and promotions that are automatically applied. The software provides real-time visibility into inventory, current pricing and shipment information. It also integrates with CRM systems to make delivery status, relevant tasks and activity history for an order immediately available. Additionally, distribution management software from Acumatica allows users to configure processes to match workflow or select different order processes based on the order or customer.
Better Warehouse Management
Acumatica Distribution Edition includes a Warehouse Management module designed to automate picking, packaging, transferal and physical counting. Manual tasks are eliminated, which helps increase productivity and accuracy. Items are automatically entered into the system when scanned and audible/visual warnings provide employees feedback when they scan more units than purchased or select the wrong items. A variety of functions help manage inventory, order fulfillment and improve the customer experience.
For more insights on how Acumatica can benefit your distribution business, contact us today to submit your questions or request more information, a free product tour, or demo.