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Position Your Business for Growth in 2020 With Cloud ERP
/in Blog, ERP Software /by lindsayWill 2020 be a year of growth for your business? While it’s impossible to predict the future, one can still explore how new technology and practices can position your business for growth as we enter this new decade. Cloud ERP in particular, like Acumatica, can make a big difference in a company’s growth trajectory.
How Does Software Enable Growth?
Can software drive growth? No, on its own, software cannot do very much. However, when people, strategy and processes join forces with flexible, powerful cloud ERP solutions, the potential for growth can be startling.
What is cloud ERP? Briefly, solutions like Acumatica are browser-based versions of the classic Enterprise Resource Planning (ERP) applications. Yet, they go much further than legacy ERP. Acumatica, for example, offers add-on modules for manufacturing management, distribution businesses, field service, Customer Resource management (CRM) and more. It’s a complete business management solution, not just ERP. It’s cloud-based, so you don’t have to buy hardware or software licenses to use it.
Here are five ways cloud ERP, used in the right way, can facilitate revenue and earnings increases:
1. Save money and invest in your business
Cloud ERP saves you money on operating expenses (OpEx) by way of reduced IT overhead. You can cut capital expenses (CapEx) because you don’t have to tie up cash or take on debt for servers, storage and data center facilities. You can redeploy that capital, investing in new lines of business, marketing campaigns, money-making equipment and so forth.
2. Get closer to your customers and grow your accounts
With CRM and quote-to-order tools, you can grow your business by improving customer engagement. CRM gives you an overview of sales forecasts as well as the ability to dig deeply into the sales status of specific accounts. With CRM, you can also engage in meaningful marketing campaigns that turn prospects into customers and nurture existing customers so you’ll be top of mind when it’s time to buy. Learn more about integrating ERP and CRM.
3. Improve customer service
When you connect customer service, operations and sales using cloud ERP, you have the ability to deliver a consistent, high-quality customer experience. Customers who are well-cared-for tend to become repeat customers. Having a lower rate of customer churn makes it easier to increase revenue. You don’t have to replace customers who defected due to sub-optimal customer care.
4. Be more agile
Cloud hosting translates into flexibility of ERP solutions. Cloud ERP can add functional modules with relative ease. That way, if you want to make a move like adding 24-hour a day live customer support, you can add the software for the capability pretty much instantly. Similarly, if you want to extend your systems and integrate with those of other companies like suppliers or partners, the cloud Application Programming Interface (API) make as this a fairly straightforward, inexpensive and fast process. It’s certainly far simpler than using custom-coded connectors in legacy ERP solutions.
5. Get smarter by running analytics on your data
Your business data contains a wealth of potential insights that can help you grow your business. Modern cloud ERP makes this data available, with rich data visualization, analysis and reporting features.
Grow in 2020 and Beyond With Cloud ERP
Cloud ERP can help you start 2020 on a growth trajectory. You can get started now, working with us to understand your ERP requirements and formulate an effective implementation plan.
5 Reasons Managed Services Are Good For Your Business
/in Blog, Managed Services /by lindsayEvery investment in information technology has as its ultimate goal to help the business operate more effectively, efficiently, and to help the business grow and succeed. That’s true when you invest in managed services, as well—it isn’t just about helping out your overstretched technology team. If you’re evaluating that investment, consider these 5 ways managed services benefit your business:
1. Focus on business
Because your managed services provider handles your technology, you can focus on what really matters to your business rather than stressing over how IT is getting in the way. This is true for your IT employees, too; rather than solving routine technical problems, they can leverage both their technical insight and their business knowledge to develop new ways to use technology that align with your overall business objectives. In addition, the support offered by the managed services provider can scale with your needs, meaning growing business won’t be hindered by a lack of IT support.
2. Cost management
Reducing IT spending without reducing the quality of your technology means you can invest those funds elsewhere. Managed services provide you with predictable expenses for IT services and support.
3. Increased productivity
With a managed services team looking after your technology, you’ll get more uptime, meaning your employees will be able to complete their work more efficiently. A managed services provider can keep an eye on your systems 365x24x7, meaning the systems are always available for employees to use.
4. Meet compliance requirements
Keeping current with changing compliance requirements is time-consuming; satisfying audits is a distraction from running your business. With a managed services team that’s fully up to date on your industry’s regulatory environment, your technology is kept compliant, making you more likely to easily pass audits.
5. Reduced security risks
Information security presents an ever-increasing risk to your business. Customer expectations are increasing, their tolerance for breaches is diminishing, and new data privacy laws make incidents extremely costly for businesses. In addition to thefts of customer data, thefts of intellectual property can have a direct impact on your business’s level of competitiveness. A managed services provider can focus on implementing security tools and processes that decrease the risks to your business.
Choosing the Right Managed Services Provider
Choosing the right managed services provider requires first understanding your requirements and then finding a provider whose capabilities match those needs. Be sure you understand how resources will be assigned to you, and how you will be charged and billed. Contact CCS Technology Group to learn more about how our managed services can help your business succeed.
Additional Managed Services Resources
How Managed Services Make the Difference
Give Your Managed Services Provider This Information If You Want Them to Succeed
Whatever Your IT Problem, There’s a Managed Services Solution
Don’t Overlook These Aspects When You Plan Your Cloud Migration
/in Blog, Cloud /by lindsayPlanning for the cloud requires taking a comprehensive look at your infrastructure. There’s more to consider than simply migrating data and applications.
Network
The network is perhaps the forgotten component of the cloud, but it’s essential to success in the cloud. Making sure the network can handle the new traffic demands of your cloud architecture is vital to a successful cloud deployment.
Be sure you estimate the bandwidth requirements when you switch to SaaS or move data storage to the cloud. The network needs to meet both capacity and latency requirements.
Security
The network is closely tied with another aspect of infrastructure that’s affected by the move to cloud: security. Your firewall rules need to be adjusted to allow appropriate communication with your cloud infrastructure.
In addition, you need to thoroughly revisit your security strategy. Understand which aspects are handled by your cloud provider, so you can focus your attention on the aspects which are still your responsibility. In particular, focus on ensuring your cloud resources have appropriate configuration settings—the defaults may make data publicly accessible, along with identity and access management. You’ll also want to make certain data is encrypted and have a process for managing the encryption keys.
Learn more in 6 Ways to Keep Your Cloud More Secure.
Monitoring
Although the cloud provider has responsibility for the infrastructure, you still need to need to monitor your workloads to ensure they’re performing appropriately. Cloud providers offer tools for monitoring, and you can also consider third-party monitoring tools. Ideally, your cloud monitoring tool will integrate with your on-premises monitoring so there’s a single screen that reports your total system status. Whatever monitoring you use, your employees need to be trained in how to respond to outages and other problems in the cloud.
Backup & Recovery
Cloud providers include backups that let them recover your systems to another instance in case of a problem, but their backup strategy might not mesh with your data preservation requirements. In addition to potentially losing more intraday data than your recovery objective requires, they don’t create an archive of historic data that you may need for compliance or analytics purposes.
In some cases, responding to an outage requires recovering services elsewhere—despite the high availability that comes with cloud, you still need a backup and recovery solution. This may mean failing over to another region managed by the same provider or failing over to a different cloud provider or on-premises environment.
Learn more about the different cloud options for backup and recovery.
Cloud Migration
Both you and your cloud provider hope the cloud migration will be successful. However, it’s prudent to plan for migrating out of the cloud if the provider can no longer meet your needs. While you don’t need a full-fledged out-migration strategy on the day you switch production over to the cloud, you should have at least investigated it to become aware of the potential costs of data transfers out of the cloud.
CCS Technology Group can help you address all aspects of your cloud planning, as well as provide ongoing cloud services once your cloud migration is complete. Contact us to learn more about successfully transitioning to the cloud.